If you are not happy with your purchase, we will accept a return of an unused product within 30 days.
Please contact us at our email address info@DogShell.com to initiate a return.
Once we receive the returned item, DogShell will refund your order, excluding 3.4% credit card transaction fees and shipping (sorry there is no refund of the initial shipping).
Please allow 7 days for your return to be processed.
Returned items must be delivered to us unused, in the condition they were received. Used or damaged items may not be eligible for refund or may be subject to a restocking fee. We cannot be held responsible for items damaged or lost in return shipment, therefore we recommend an insured and trackable mail service.
We are unable to issue a refund without an actual receipt of the item(s) or other proof of received return delivery.
We try to accept all returns. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.
Although there is no return for customized orders. We will gladly make all needed alterations and adjustments, to make sure you are satisfied with our product.